Another guide to help figure out which CAC you have

Read more about the older CACs and replacing them

Here are more options for you (if the above didn't work)

ActivClient 6.2 software update

Navy ONLY:  If you are still having problems getting your system to work, IE 8 only

ACTIVCLIENT INSTALLATION PROBLEMS AND SOLUTIONS

If you are unsure whether you have 32 or 64 bit version of Windows, here is how to find out:

Windows 7, 8, & Vista, Right click Computer, select Properties.  Under System, System type you will see 32 or 64-bit. 

XP, Right click My Computer, select Properties.  If it doesn't say 64 bit, you have a 32 bit Operating System.

You may purchase ActivClient 6.2 (Works with Windows 7, Vista, & XP)

How ActivClient works

Navy specific issues:

Problem 1:  Navy users seeing strange error message when using Outlook Web Access 2003 with Internet Explorer 10

.

Cure 1-1:  See here for solution.

INFORMATION FOR APPLEMAC USERS ONLY

NOTE:  For whatever reason, in order to access some of the Navy CAC-enabled sites, you must CANCEL when it first asks for your PIN.  After canceling, you can then choose your certificate, and it will give you a second opportunity to enter your PIN.  At this point, the PIN must be entered.

Information for NAVY personnel using Apple Computers:  NROWS will not continue to the login page if it identifies your browser as non-compatible.  This is easily fixed by having Safari report it "is" IE.  Go to Safari->Preferences       ->Advanced and ensure the "Show develop menu" check box is ticked.  Now when you open NROWS and it gives the browser error, go to the Develop menu in the menu bar and select User Agent->Internet Explorer (any version 6.0 or greater) The "Unsupported" page will refresh, just hit the back button and voila, you're at the login screen.  This works from the Navy Reserve Web site, or directly to the URL:  https://nrows.sscno.nmci.navy.mil/nrows/

You can try this also for NROWS, you'll need Google Chrome:

    NROWS sets some pretty narrow parameters when it comes to User Agent identification. Thursby software was able to crack this nut. You'll need to build an AppleScript and use Google Chrome as your browser:

The first step is to build the AppleScript to make this happen.

1. Open Utilities > AppleScript Editor.
2. Paste the code from below.
3. Choose File > Save As…
4. Select File Format: Application.
5. Give the item a name and save.
6. Then run the app.

Code: 

set myURL to "https://nrows.sscno.nmci.navy.mil/nrows/"

tell application "System Events"
   set processList to name of every process
end tell
if processList contains "Google Chrome" then
   beep
   set theReturnedItems to (display dialog "Google Chrome is already running." & return & "Would you like to quit and relaunch it?" default button "Cancel")
   set theButtonName to the button returned of theReturnedItems
   -- If user clicks "Cancel", this part of the script is never executed.
end if

-- This gets the path to Google Chrome.  Unfortunately, it also launches the app.
set myGoogleChromePath to POSIX path of (path to application "Google Chrome")
tell application "Google Chrome" to quit
delay 1

set myCommand to "open " & quoted form of (myGoogleChromePath)
set myAgent to "--args -user-agent=\"Mozilla/5.0 (X11; U; Linux x86_64; pl-PL; rv:2.0) Gecko/20110307 Firefox/4.0\""
set myscript to myCommand & " " & myAgent & " " & myURL
do shell script myscript

 If you have questions or suggestions for this site, contact Michael J. Danberry

Last Update or Review:  Tuesday, 30 April 2013 17:30

The following domain names also resolve to the same website:  ChiefsCACSite.com, CommonAccessCard.us, CommonAccessCard.info, & ChiefGeek.us