NOTES PAGE aka "ONE-STOP SHOP"
This page has all download links and installation instructions for Army personnel in ONE place for your Windows home computer.
Download / Save this page as single / printable PDF
Visit: https://ako.us.army.mil/suite/files/9957243 Click the link and save it. It is a single zipped file that includes the software listed below: ActivClient 6.2.0.50 (32 & 64 bit versions), update patch to 6.2.0.128, DoD certificates 3.15A, Lotus Forms 3.51, and ApproveIt 6.5 (total zip file size is: 101.33MB)
Quick links to Jump to specific location on page: 1. Installing the CAC Reader Driver 3. Install ActivClient Software 3a. Update ActivClient Software 5. Install Lotus Forms Software 6. Install eSign (formerly ApproveIt) Software 7. How to Sign a form digitally
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Step 1: Installing the CAC Reader Driver Video Installation Instructions (https://militarycac.com/videos.htm#firmware) Plug your CAC reader in before proceeding NOTE: Please check and make sure your CAC reader installed BEFORE you attempt to download the drivers below. Most of the time, the New hardware wizard will install the CAC reader automatically, negating the need for you to install the driver.To Verify your driver did (or did not) install, follow these instructions: Windows 7, 8, or Vista: Right click Computer, select Properties, Device Manager link (upper left corner of your screen), scroll down to Smart card readers, select the + (or arrow) next to it to open it up. If your smart card reader is already listed, you can go to the next step of installing the DoD certificates below. NOTE: If you can't find it, you can also click Start, In the Start Search line type in: devmgmt.msc. XP: Right click My Computer, select Properties, Hardware tab, Device Manager button, scroll down to Smart card readers, select the + next to it to open it up. If your smart card reader is already listed, you can go to the next step of installing the DoD certificates below. NOTE: If you can't find it, you can also click Start, In the Start Search line type in: devmgmt.msc.
NOTE: If it did not install correctly... Try this first: Go to: Device Manager (Instructions above), scroll down to Smart Card readers, right click the CAC reader that shows up below Smart Card Readers. It could also be under unknown devices. Select Uninstall. It will may give you a message regarding removing drivers, Select Yes. Once it is uninstalled, unplug the reader from your computer. Wait a few moments, then plug it back in. It "should" start to install itself. If that doesn't work, keep reading for more ideas. IF you did not see a Smart card readers option when checking, THEN follow these steps. To install a driver onto your computer for a CAC reader, you will need to first download the correct driver for the hardware you purchased, I have drivers for several USB Readers on: https://militarycac.com/usbreaders.htm, Keyboards on: https://militarycac.com/keyboards.htm, Laptop card readers on: https://militarycac.com/laptopcards.htm, & Desktop readers https://militarycac.com/desktopreaders.htm .Windows XP, Vista, 7, & 8- Save the zip file to a location of your choosing. Once you have the zip file downloaded, open the zip file (Windows built in zipping program). Copy the folder inside to a new folder. It will unzip the contents, (This is the folder you will need when you are doing the steps below). You can also use the Extract All Files button (on the left under Folder Tasks, under File, Extract All). It will then ask where you want to save the file too. I recommend just putting a backslash ( \ ) at the end of the location already on the screen. WinZip- Use the Extract button. It will ask you where you want to save the extracted files to, I recommend your desktop. Click the desktop icon on the left. Push the little yellow folder in the upper right corner of this active window. It will prompt you for a name for the folder (type in CAC Driver). Hit OK, then select Extract (lower right corner of this window). You should now see your new folder on your desktop to open up. Keep this for a later step. Updating the Driver - Windows 7, 8, & Vista - Right Click on Computer, Select Properties. Click the Device Manager link (on the left side of your screen). Select the little triangle next to Smart Card Readers. Right click the USB Smart Card Reader, Update Driver software. Browse my computer... Select Browse and then desktop (or wherever you decided to make the folder). Select the folder and then OK. Next, Your driver will be installed. Windows XP - Right Click My Computer, Select Properties, Go to the Hardware tab, Select Device Manager, Select the + next to Smart card readers. Right click on USB Smart Card Reader. Select Update Driver, then No, not at this time, Next, Select Install from a list or specific location (Advanced), Next, Unselect Search removable..., Select Include this location in the search:, now hit Browse, find the folder we made a few moments ago. All you have to do is select the folder and hit OK, Next, It should do the rest on its own. Select Finish when complete.
NOTE: If you are using an SCR-331 CAC Reader on Vista, 7, or 8 and are still having problems getting the reader to be recognized by ActivClient, try updating the firmware on the reader. https://militarycac.com/cacdrivers#FIRMWARE_UPDATE
Step2: Installing the DOD Certificates Video Installation Instructions (https://militarycac.com/videos.htm#DoD)
DOD InstallRoot 3.16a issued on 22 February 2013
Download the DoD Certificates https://militarycac.com/CACDrivers/InstallRoot_v3.16a.zipRun the InstallRoot_v3.16A.exe file within the zip file
Select Run when prompted to Run or Save the file, you will see a black DOS screen flash up, and have words scrolling on the screen. You have just installed the DoD certificates on your computer. (This is the easiest portion of the software install).NOTE: Windows Vista, 7, & 8 will show a message that the file might not have installed correctly. Select "This program installed correctly."
Alternate download links for the DoD certificates:
https://ako.us.army.mil/suite/doc/39479923
Your Internet Explorer may prompt you with a banner stating it blocked this site from downloading files to your computer. Click the box for the option to Download File. Nothing will happen, now go back and click the link again above. Now it will give you the option to Run, Save, or Cancel.
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DISA's IASE PKI and PKE Tools website https://iase.disa.mil/pki-pke/function_pages/tools.html Scroll down to the Trust Store Management section and click on: InstallRoot 3.16 A, then click on (ZIP Download) Size: 1,803 KB. Save it to your computer, then double click the folder titled: unclass_installroot_v3.16a.zip, open: InstallRoot_v3.16A, Windows, then run InstallRoot_v3.16A.exe. Now you have the same file as above. (only with a lot more steps)
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Navy Information Assurance website https://infosec.nmci.navy.mil/PKI/installroot_v3.16a.exe (Requires CAC) Select Run when prompted to Run or Save the file, you will see a black DOS screen show on your screen, and have words scrolling in it. When it goes away, you have just installed the DoD certificates on your computer.NOTE: Windows Vista & 7 may show a message that the file might not have installed correctly. Select "This program installed correctly."
More information regarding DoD certificates can be read at the bottom of: https://militarycac.com/dodcerts.htm
Step 3: ActivClient is the software that allows your CAC reader to communicate with your Windows Operating System Video Installation Instructions (https://militarycac.com/videos.htm#ActivClient)
Download locations below are for Army personnel only (Other Federal agencies, look here https://militarycac.com/activclient.htm to find out where to get the ActivClient software)
If you don't know whether you have 32 or 64 bit Windows 7, or Vista you have look below BEFORE downloading the wrong one
If you have Windows 8, please follow guidance here https://militarycac.com/windows8.htm instead of installing ActivClient 6.2.0.50 below
NOTE: If you have a PIV II compliant CAC (back shows: "Gemalto TOP DL GX4 144", "Oberthur ID One 128 v5.5 Dual", or "Oberthur ID One V5.2a Dual") and you are using Windows 7, or 8, you might be able to use your CAC without any middleware. Visit https://militarycac.com/noactivclientwindows7.htm
Windows 7 (32bit), Vista (32bit), & XP users download ActivClient 6.2 from:
Click on link titled: ActivClient CAC x86 6.2 (15,222.5 KB msi file) select Save (save to your computer), now follow instructions below.
Vista (64 bit) and Windows 7 (64 bit) users download ActivClient 6.2 from: https://ako.us.army.mil/suite/folder/21154526 Click on link titled: ActivClient CAC x64 6.2 (12,316.5 KB msi file) select Save (save to your computer), now follow instructions below.
If you are unsure which version of Windows you have, here is how to find out:
Vista, & Windows 7: Right click Computer, Select Properties. Look under the System section, System type: you will see 32 or 64-bit Operating System.XP: Right click My Computer, Properties. If it doesn't say 64-bit, you have a 32-bit Operating System.
ACTIVCLIENT 6.2 INSTALLATION INSTRUCTIONS (for all versions of Windows): Double click the file you just downloaded, Next, Select "I accept the terms...", Next, verify Typical is selected, Next, Install, (It may pause at this screen for a little while, be patient. Vista, 7, & 8 may prompt you to allow the following program to install software on this computer?, Select Yes. Uncheck the Show the readme file box (unless you want to read it). Hit Finish. You may be prompted to restart your computer. I was for 64 bit, but not for 32 bit Windows).Army users are now ready to install Lotus Forms and Approve It / eSign now, then restart your computer.
ACTIVECLIENT INSTALLATION PROBLEMS AND SOLUTIONS https://militarycac.com/errors2.htm#ACTIVECLIENT
PLEASE NOTE: The following Operating Systems are NOT SUPPORTED by the ActivClient software above: Windows ME, Windows NT 4, Windows XP Tablet PC Edition or any earlier versions of Microsoft Windows and non-Microsoft OS' such as: https://militarycac.com/apple.htm https://militarycac.com/linux.htm
Step 3a: Update ActivClient
ActivClient 6.2.0.x updates can be found here: https://militarycac.com/activclient62update.htm
Step 4: Make adjustments to make sure your Internet Explorer is configured correctly
Follow this PDF to make sure your Internet Explorer is configured correctly.
https://militarycac.com/files/Making_AKO_work_with_Internet_Explorer_color.pdf -or- http://militarycac.com/makeyourcacwork -or- -or-
Step 5: Lotus Forms is the current forms program in use by the Army and Air Force Video Installation Instructions (https://militarycac.com/videos.htm#LotusForms) new version coming soon
Installation Steps: 1. Download Lotus Forms 4.0 from CHESS: https://chess.army.mil/cms/a/lotusforms4
2. Click the link titled: Download Software
Login with your CAC. You might have to click the link above again at this point.
3. Click the link titled: Download Lotus Forms 4
You may be prompted at the bottom of your screen asking if you want to run or save Viewer-EN-4-0-0-477.exe, select either one. 4. Once it is downloaded, double click the file titled: Viewer-EN-4-0-0-477.exe NOTE: My personal recommendation is for you to verify the software installed by going to Control Panel: Uninstall a program (Windows 7 / 8 / Vista), Programs and Features (Vista), or Add/Remove Programs (XP) look for:: IBM Forms Viewer 4.0.0.
LOTUS FORMS INSTALLATION PROBLEMS AND SOLUTIONS https://militarycac.com/errors2.htm#LOTUS
The ideas on this website are from my personal experience. I have been told by Army Publishing Directorate (APD) to send users to their help desk so they become aware of the problems with this program. 703-692-1306 / DSN: 312-222-1306 , Webform, or usarmy.pentagon.hqda-apd.mbx.fcmp@mail.mil
If you are having problems accessing the CHESS website, contact the CHESS help desk at: peoeis.pdchess.helpdesk@us.army.mil or 888-232-4405 / 703-806-1019 / DSN: 312-656-1019 (Monday - Friday 0800-1700 EST).
To download DA forms, go to the Army Publishing Directorate website http://www.apd.army.mil/ , click on the Forms (tab) DA Forms button. Find the form you want (in the range of form numbers). Right click the XFDL link to the right of the form you want, Select Save Target As. Save it to your computer and you will have the form for later. You can also click the link, it will open up your Lotus Forms or Pure Edge software automatically (only if using Internet Explorer 6, 7, or 8). All other browsers will have to use the Right click, Save As option to save your form.
Air Force users, download your version of Lotus forms: http://www.e-publishing.af.mil/viewerdownload.asp Download "AFDPO Releases Updated IBM Lotus Viewer_DSign_3.5.1.333.exe" under Software link
Step 6: The Approve It / eSign software makes it possible for you to digitally sign forms Video Installation Instructions (https://militarycac.com/videos.htm#LotusForms) (for ApproveIt 6.5), new version coming soon
Installation Steps:
1. Download eSign from CHESS: https://chess.army.mil/cms/a/silanis_esign
2. Click the link titled: Download Silanis eSign, and Save file to your desktop
NOTE: I was not able to download the software with IE 10 on Windows 8. I ended up downloading from my Windows 7 computer and copied to my Windows 8 computer to install. I hope you don't have the same problem.
3. Once the file is downloaded, Right click the file titled: Silanis_eSign.zip, and select Extract All, Once the files are extracted, open the folder titled: Silanis_eSign and select setup.exe (82 KB Application file), followed by Yes
4. Select Next, Accept the license, Next
5. The program does not inform you when it finishes installing, so, [my personal recommendation] is to verify the software installed by going to Control Panel: Uninstall a program (Windows 7 / 8 / Vista), Programs and Features (Vista), or Add/Remove Programs (XP) look for: e-Sign Desktop 6.6.
APPROVEIT INSTALLATION PROBLEMS AND SOLUTIONS 6. Restart your computer, then come back to this page to use the Sample Form below OR you may want to save it to your desktop now. Video Installation Instructions https://militarycac.com/videos.htm#LotusForms
Use this Sample Form http://militarycac.com/files/a3161.xfdl to test your digital signature.
NOTE: IE 8, 9 & 10 users can click the little torn paper before clicking the link. Otherwise, they along with: Firefox, Chrome, Safari, and Opera web browser users will receive 'gibberish' when clicking the link above. You will need to right click the "sample form" link and select Save Link As / Download Linked File As / Save to Download Folder. Save it to your desktop, then test from your desktop. If your computer downloads it as a .txt file, right click it and change it to .xfdl IE 9 & 10 users look here for other options Compatibility view for IE 8, 9, & 10
APPROVEIT INSTALLATION PROBLEMS AND SOLUTIONS
https://militarycac.com/errors2.htm#APPROVE_IT
The ideas on this website are from my personal experience. I have been told by Army Publishing Directorate (APD) to send users to their help desk so they become aware of the problems with this program. 703-692-1306 / DSN: 312-222-1306 , Webform, or usarmy.pentagon.hqda-apd.mbx.fcmp@mail.mil
If you are having problems accessing the CHESS website, contact the CHESS help desk at: peoeis.pdchess.helpdesk@us.army.mil or 888-232-4405 / 703-806-1019 / DSN: 312-656-1019 (Monday - Friday 0800-1700 EST). If the word Sign stays gray, visit: https://militarycac.com/errors2.htm#SIGN_IS_GRAY for ideas to try and correct this annoying problem.
If you receive an ePersona message, or "Add digital ID" with the choice of, I want to sign this document using? Do this to correct it: Close Lotus Forms or PureEdge (if it is open). Go to: C:\Program Files\ApproveIt\, double-click the icon that looks like a wrench titled: "AprvCfg.exe". On the Signature Method tab, make sure the radio button is on the bottom choice - "Sign using a certificate or smart card." Don't change anything else. Click Apply, then OK
After you click "Sign" in Lotus Forms or PureEdge, it may take a few minutes for the list of certificates to pop up. Be patient. Choose the certificate that doesn't say Email, and put a check in the box that says "Use this certificate as default."
Step 7: Does Digitally signing a form seem confusing? then follow these simplified instructions Video Installation Instructions (https://militarycac.com/videos.htm#Digitally_Signing)
Visual steps https://militarycac.com/files/Digitally_Signing_a_form.pdf
With your form open and your CAC inserted in the card reader Single click the button with the slanted pen with "Click to Approve" typed after it (see image)
Read the Electronic Signature Notice, then OK Click the word Sign (not OK) Select your name (the one without the word Email in it), then OK You should see your name, once you do, click the word Sign It will prompt you to type in your PIN, then select OK Once you see Signature is valid, select OK You have now signed your form
If you are interested in knowing how to digitally sign a memorandum, here are instructions on how to do it (https://militarycac.com/files/digital signature.doc) (Word 2003 & 2007 only) (Word 2010 & 2013) read the sentence below.
NOTE: If you have Office 2010 or 2013 installed you may need to configure ApproveIt to get the ApproveIt tabs back. Follow this page: https://militarycac.com/approveitoffice2010.htm
Step 8: For organizations that use DTS (Defense Travel System)
Visit: http://www.defensetravel.osd.mil/
You do have to have Java installed before accessing DTS. http://www.java.com
When you go to the above link, your web browser will automatically check for DBSign Universal Web Signer, if you don't have it, it will install automatically.
Mac users can also access DTS, visit this page for specifics https://militarycac.com/dts.htm
Known problems and cures for DTS can be found here: https://militarycac.com/errors2.htm#DTS
DTS "Smart book" can be downloaded from: https://militarycac.com/dts.htm
I https://www.acert.1stiocmd.army.mil/Antivirus/Home_Use.htm Note: You need to know if you have 32 or 64 bit version of Windows.Windows 7, 8, or Vista: Right click Computer, Select Properties, under System, System type you will see either 32 or 64 bit Operating System.XP: Right click My Computer, Select Properties. If you don't see 64, you have a 32 bit Operating System.
Windows users can download Symantec or McAfee for FREE Apple Mac users can download Norton or Virex for FREE (YES, Macs can get virus')https://militarycac.com/antivirus.htm
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Last Update or Review: Tuesday, 18 June 2013 03:32 hrs The following domain names all resolve to the same website: ChiefsCACSite.com, CommonAccessCard.us, CommonAccessCard.info, & ChiefGeek.us
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