I have been using
DTS for over 5 years and was previously a DTS Approving Official for my Brigade. So, I have a lot of knowledge on this
system / website.
Following along with this
"Smart Book" will hopefully make it
easier for you.
PowerPoint version
DTS Web-based Training
DTS PROBLEMS AND SOLUTIONS
DBSign information
NEWS for Mac 10.7.x & 10.8.x Users
Apple
removed Java from the OS, so, using DTS
now requires additional steps
Every time Apple updates to a new version of their OS, you'll need to update
your Java again at http://www.java.com
You can verify which version of Java you currently have installed by
visiting:
http://java.com/en/download/installed.jsp
If you have have the correct Java installed, and still have DTS problems,
follow these instructions for DBSign
http://demo.dbsign.com/osx_java7_fix/
If you encounter the following error.... Read below
You must
disable OCSP checking for Java applets first
HERE'S HOW: Open the Java Control Panel (this is the
"Java" icon in OS X System Preferences). Open the Advanced
(tab). Find the section labeled Security and
uncheck the box labeled Enable online certificate validation.
See below.
According to the bug reports this issue has been fixed in an upcoming Java
patch release, but we do not know when that will be publicly available.
Question 1: I'm seeing a blank page after
logging into DTS and trying to navigate to my authorizations or vouchers.
How do I fix this?
Answer 1-1:
Click the word Safari, Select Security, uncheck the box for
Block pop-up windows.
NOTE: For 64 bit Macs:
You "may" need to run
Safari in 32 bit mode vs. 64 bit. Here's how: Go to
Applications in Finder, right click get info on Safari.
Check the box Open in 32bit mode, then launch Safari. This
might not work for some people. Please try it both ways.
Why can't I use
DTS on an iPad or iPhone?
From Simon
at Thursby.com (makers of PKard for iOS)
DTS uses proprietary web tools from a company called DBsign. Since
DBsign today is not CAC aware on iPad or iPhone, it doesn't work.
We're working with them to make their tool and hence DTS CAC aware so that
the 5,000,000 users of DTS can use iOS!
The current version of the PKard
Reader app (v1.1) has an SDK (Software Development Kit)
built in.
It is this SDK that DBsign will use. It's not because we've got the
SDK that everyone will instantly have CAC apps but we've made it easy
for them to fix their tools. It's a little annoying for us to be beat
up around proprietary Juniper, Citrix, DBsign etc. when they're not really
web protocols but proprietary ones that we don't control.
Mac 10.6.x and below
1) Verify Java is installed in the Installed Software tab of the Software
Update pane of System Preferences (or Apple menu > System Preferences).
2) In 10.6.8, Java preferences are not in System Preferences pane but are
instead a separate app (Applications > Utilities > Java Preferences), and
DTS won't download the DBsign applet until you check the "Enable applet
plug-in and Web Start applications" checkbox at the top of the General tab
in the Java Preferences app.
3) In Safari, enable pop-up menus by *unchecking* the "Safari > Block Pop-Up
Windows" menu item.
