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THE TOP 10 CURRENT PROBLEMS [with SOLUTIONS] BEING EXPERIENCED
2: To use your CAC with your Mac, use the MAC Notes page. Please know that only four of the eight known CAC enablers will with work with OS X 10.9 (Mavericks). DTS now works as well, see how to make it work on the DTS support page.
3: All Army Knowledge Online (AKO) users who have a CAC should now be migrated to DISA's Enterprise Email and will no longer be able to access their AKO email with username and password. This new email system is only accessible via CAC. Please look at this page for information you will need to access your email.
4: If you have a "GEMALTO TOP DL GX4 144" or "GEMALTO DLGX4-A 144" CAC, are using Windows 7 or 8, you "should" be able to use your CAC without installing ActivClient. If you have an "Oberthur ID One 128 v5.5 Dual" or "G&D FIPS 201 SCE 3.2" CAC, are using Windows 7 or 8, you "might" be able to use your CAC without installing ActivClient
6. Mac users who have purchased the IO Gear GSR-202, GSR-202V, or GSR-203 CAC readers may have problems. We've worked with Thursby Software and IOGear to find an update [which is actually a downgrade] for the firmware on the reader. Please follow guidance here to update / downgrade your CAC reader.
7. Windows 7 (64 bit) users who have the IO Gear GSR-202 CAC reader [and are having problems with the reader not staying in device manager after the computer is restarted] should Install the driver from IOGear then restart the computer to fix the problem. This has worked for some people, others are still having the problem. To update the driver manually, follow this guidance. The only other solution for it not working is to return it and purchase a different reader.
8. Windows 8 and 8.1 information is on the dedicated support page.
9. Created retiring page dedicated to providing information for people getting ready to retire (or separate) from the Army.
10. Internet Explorer 11 on Windows 7 needs some assistance to work. Look here for the needed fix.
The Army, Air Force, and DISA have joined forces to allow its personnel the opportunity to purchase 1(one) copy of Office 2013 for $9.95 through the Microsoft Home Use Program. This is Office 2013 Professional and includes: Word, Excel, PowerPoint, Outlook, OneNote, Access, Publisher, InfoPath, and Lync.
iPhone and iPad users can use their CAC and access CAC enabled websites using Thursby's PKard for iOS and one of several CAC readers.
The intent of this website is to assist you with the installation of software so you can use your CAC on your Windows Personal Computer. Mac users are helped too
I have devised 6 different methods for you to utilize to install the software.
1. Click the Software & Install Button (second button from the left) in the row of buttons at the top of every page in the site. Once you click the Software & Install Button, follow the buttons from left to right.
2. Use the Site Map link at the top of every page (left of the MilitaryCAC logo)
3. Use the Installation Steps above
4. Use the "One-Stop Shop" notes page.
6. Watch videos showing and explaining how to install the software
If you would like to utilize your CAC to only logon to AKO or other CAC enabled sites (and not sign forms), consider using LPS (Lightweight Portable Security) and not install any CAC software on your computer.
Please utilize the contact page to ask Questions, offer Comments, Ideas, and / or Suggestions.
This website was developed and is personally maintained by Michael J. Danberry
I created this website because I was unable to find information showing me how to utilize my Common Access Card (CAC) on my Personal Computers. MilitaryCAC has been online since 9 November 2007 and has now grown to 116 individual pages of CAC related information and support.
I am the content provider for the Army Knowledge Online (AKO) CAC Reference Center. I am not employed by AKO, I assist by answering emails addressed to AKO dot CAC at US dot Army dot mil and maintain the pages related to CAC.
Articles about MilitaryCAC
This website is designed to primarily assist Army users using Microsoft Windows.
Luckily for you, [and due to the similarities in the software], we are able to provide support for other Government agencies and Operating Systems as well. Simply click the respective links below:
MilitaryCACon Google +
If you have questions or suggestions for this site, contact Michael J. Danberry
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